Tag Archives: NewhouseSM6

Researching #SocialTV and the #SecondScreen

1 May

This semester, I conducted research for my Social Media Theory and Practice class on Social TV and the Second Screen market.  Due to my past experience in entertainment and social tv, I was interested in what it could offer, and recently, there were a lot of changes.

The hardest part was trying to figure out where to start my research.  With the amount of information out there, I was a bit overwhelmed to begin with.  I had to take an angle in order to filter out the information, and obviously I couldn’t present everything in a 20 minute presentation.   I began gathering data from industry sources like Lost Remote, Second Screen Society, Trendrr, and more.
I decided, after looking at all the data I gathered, to examine the state of the industry.  As so much has changed so quickly in the past few months,  I wanted to represent what Social TV is like right now, as it could change in a week.
After determining what I was going to focus on, I needed to find industry leaders and experts to talk to and get their insights about the state of social tv.  At first, it was difficult to find experts to speak with. However, after I began tweeting about social TV, I started getting responses to my inquiries.  I had the opportunity to interview Mick Darling and Amy Greenlaw at Tomorrowish, as well as Michael Cupo at ESPN, and Kimber Myers at GetGlue.  Being able to connect with individuals from different aspects of the industry was a great experience, and gave me a different perspective on how each sees social playing a role in what they do.
As part of the collaboration process, I had a G+ hangout with my professor, Dr. Ward, to discuss the progress I had made in my research, who I had talked to in the industry, and other such things.  After going through my presentation, and making some notes, we went through the features that a Google Hangout can offer.  I had never really seen the add-ons before, but being able to watch a video together online, for example, is a pretty cool feature.
google hangout
In organizing and getting prepared for my presentation, we were encouraged to use pearltrees to organize the content we found.  Although many of the websites and articles never made it into my final report, it was useful to have all the content I curated in one location, so I didn’t have to dig through a folder to find everything I wanted to reference.  Below is my pearltree for Social TV.
pearltrees

socialmention metrics

After presenting on April 25, my #2ndscrntv presentation hashtag had almost 70 thousand impressions, with 56 thousand accounts reached.  But what does that mean?  Reach is the total number of unique Twitter users that my search terms were delivered to (#2ndscrntv).  Exposure is the total number of times tweets about these terms were delivered to Twitter streams.  There is no guarantee that everyone who was delivered tweets saw them, but the potential for audience is there.  Below is a Tweetreach and SocialMention report for #2ndscrntv less than 4 hours after my presentation.
tweetreach metrics

The State of #SocialTV and #SecondScreen

28 Apr

The State of #SocialTV and #SecondScreen

A look at the current state of Social TV and the Second Screen

 
  1. Last presentation of my #newhousesm6 class, and my graduate career!
  2. Waiting for the next teaching presentation by @sblumen about the state of #socialtv and #secondscreen #2ndscrntv #newhouseSM6
     
     
  3. Around the same time that Social TV apps started being adopted by early innovaters, Social TV – in general – was being adopted by the wider social population.
  4. Second screen is the idea that the tab or smartphone becomes a TV #2ndscrntv
     
     
  5. The second screen allows for more layers of interactivity and engagement that adds to the primary content on your TV.
  6. Of the entire Twitter user base, about 2/3 tweet while watching TV.  That means that TV content providers and advertisers have an additional way to engage and interact with these viewers while they are watching their favorite shows.
  7. ESPN doesn’t look at second screen applications, but looks at influencers on social #2ndscrntv
     
     
  8. .@espn doesn’t think of “first screen” & “second screen”- but in terms of best experience for fans! @allcupo #2NDSCRNTV #Social4FanExp
     
     
  9. When it comes to live sporting events, “real-time” is more important that anything else. Second screen apps don’t play a big role in real-time events, however, influencers on social do.
  10. To enhance. To discover. To share. To Control. The four main reasons for a #secondscreen app #2ndscrntv #newhousesm6 ow.ly/koMeQ
     
     
  11. GetGlue uses social media to engage viewers on the second screen #2ndscrntv
     
     
  12. GetGlue rewards viewers for tuning during a broadcast.  But more than that, the check-ins act like a “barometer of what you should be watching live”, according to Kimber Myers of @GetGlue. 
  13. Tomorrowish curates the content of the convo of the show that you missed #2ndscrntv
     
     
  14. @Tomorrowish, a DVR for Twitter, curates the social conversation about a show your watching, whether its a day, week, or month later.  It also makes re-watching more interesting, as more is always added to the social conversation. 
  15. Right now, Twitter is a big player in Social. However, their focus is not TV. Mick’s opinion is that if they do not focus on innovating in that, they will lose out as the industry evolves and becomes more widely adopted.
  16. What does it matter if you can’t measure who is talking, and when?.  Analytics companies like Bluefin, Trendrr, and SocialGuide do just that.  
  17. What’s to come in #socialtv? “there’s no one size fits all solution” #2ndscrntv #secondscreen #newhousesm6
     
     
  18. The industry is still in the “early adopter” phase.  There is still so much more to come as Social TV and Second Screen mature, and become adopted by the social community.  There is no way of knowing what will happen a year from now, let alone five years from now.  All we can do is see what users now are doing, and innovate the best we can.

Social media and higher ed at Syracuse University

28 Feb
  1. .@Just_Kate, Syracuse native, talks to use about her background. She started @SyracuseU in Aug of 2011! #Newhousesm6
  2. After business school, a tech start up in Boston, Kate came back to Syracuse to head up the school’s social media.
  3. .@SyracuseU, as a university, follows a “best practices” policy for #SoMe, doesn’t necessarily have rules #newhousesm6
  4. 8 students work on SU’s SM accounts under the guidance of @Just_Kate, empowered to handle crisis situations! Cool! #newhousesm6
  5. Kate built a model in which students essentially run the social media accounts.  In crisis situations, students have the option to step off, but they are encouraged to stay on and are empowered with PR skills.  The only exception: campus safety. In those situations, Kate takes over and works directly with the appropriate department.
  6. The idea @Just_Kate says it’s about the student perspective as well as administration #NewhouseSM6 http://pic.twitter.com/GKenje3Rdn
  7. Social media in higher ed is about what your students what to talk about just as much as what the institution wants.  Both perspectives are necessary.
  8. Your social media team should go through extensive training before even touching the SM accounts via @Just_Kate #NewhouseSM6
  9. The social media team at Syracuse goes through training before ever touching a University account.  This includes tone of voice, and how to respond to users.
  10. To keep and nurture your audience, you need to create valuable content via @Just_Kate #NewhouseSM6
  11. “We RARELY put up anything on our FB that doesn’t have a visual element to pull the viewer in” says @just_kate #NewhouseSM6
  12. Kate defines “value” as visuals (photos, video) or linking to external sites.
  13. ROI = return on investment. In social, it’s difficult to measure. Kate measures it in Alumni donations, responses to individual posts, etc.
  14. Talking @Foursquare and @SyracuseU now – @just_kate in #NewhouseSM6 http://twitpic.com/c7kt7y
  15. Syracuse is on Twitter and Facebook, but also on Google , Foursquare, Pinterest, and Instagram.  That’s a lot to manage, but her model has it well covered.
  16. We hear @Just_Kate is dropping some knowledge on @DR4WARD‘s class, #NewhouseSM6. Take some notes, kids. She’s knows her stuff.
  17. Best branding techniques = Don’t be too obvious with content. Subtly goes a long way via @Just_Kate #NewhouseSM6
  18. have a plan, and plan your content BEFORE getting on #SoMe says @Just_Kate #newhousesm6
  19. Kate’s words of advice: always have a plan. Social media takes time, and takes content. Lacking in either will make your social campaign suffer.